Case Study: Is Wells Fargo Doing Enough to Own Their Shit?

“Established 1852. Re-established 2018.” This is the slogan Wells Fargo has been parading around online as an apology to its customers. In May of this year, the American multinational financial services company released a 60-second-long video entitled, “Earning Back Your Trust”, which aimed to express a commitment to bettering it’s customer service. After being on … 

 

Zuckerberg’s Failures Must Be Your Lessons

Written By: Christina Beavis, COO, Vox Populi Registry Ltd When Mark Zuckerberg’s annual challenge was learning Mandarin, it was still fun and games. Now that his 2018 goal is simply “fixing Facebook,” not so much. It’s fair to say 2018 has been a horrible year for the social network. With its infiltration by Russian operatives, the Cambridge …