Customer Engagement


dotSucks is more about customer loyalty than crisis

dotSucks is more about customer loyalty than crisis

Smartphones and washing machines that explode have driven their manufacturer, Samsung, to “reach out to customers through ‘direct communications, customer service, social media, marketing and in-store communications.’” That’s seems a prudent action in dealing with a crisis and it is likely that Samsung had a prepared crisis plan at the ready in a three-ring binder …


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