Mistreating customers, sharing personal information without consent, focusing only on the money—all of these things are guaranteed to lose you business.
READ MORE
How to Lose a Customer in 5 Ways
READ MORE
Reputation Management
READ MORE
Why Customers are No Longer Empathetic Towards Mea Culpa Ads
The apology ad has experienced a bit of a renaissance with Uber, Facebook and Wells Fargo airing them during the NBA finals. But are they being sincere?
READ MORE
What is a Catfishing Company?
Catfishing has become an epidemic of online socialization, with consequences that range from irritating to downright horrifying.
READ MORE
Why Social Media Alone Won’t Solve Your Customer Service Issues
A lot of brands choose to address customer feedback on social media—but being active on Facebook and Twitter isn’t the only way to handle issues.
READ MORE
