It’s not even that hard. It requires coming from a place of humility and authenticity, from genuinely understanding your mistake and feeling empathy for the harm done to your customers. It’s a challenge to instill this at an organizational level, especially when you’re in the midst of a total public shitstorm, but if you break it down, the components are simple and timeless:
To hear more of my thoughts on this, head over to my article on LinkedIn to read the full post.
Written by Christina Beavis, COO, Vox Populi Registry Ltd.
Christina is the Chief Operating Officer of Vox Populi Registry and has been a member of Momentous Global since 2009. Christina has helped establish Vox Populi as a global, award-winning Cloud Strategy and Solutions Provider. Under her management, Vox Populi has consistently achieved year-over-year revenue, profitability, client and associate growth. Originally from Ottawa, Canada, she currently lives in sunny Turks and Caicos with her husband, 3 kids, and 2 dogs. Her free time is spent avoiding cold climates, playing many sports poorly, and enjoying the slow paced Caribbean lifestyle.
Photo Credits: Unsplash / Headway